Talk to the people who run the backups.
Email is the fastest way to reach us. A member of our team replies within one business day, and Business plan support requests are answered within 4 hours.
- Registered address
- DataShield Systems Inc
1898 N EZIE AVE, CLOVIS, CA 93619, US - Response time
- Monday to Friday, 8:00 to 18:00 Pacific Time. Replies come from the same address by email.
Pick a topic
Each link opens your email client with the subject filled in, so your message reaches the right person.
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Sales and trials
Tell us your tenant size, which data sources you want protected and when you want to start. We set up a 14-day trial with full restore access.
Email about sales and trials -
Technical support
Include your tenant domain, the affected user or site, and the time of the last good snapshot if you know it.
Email about technical support -
Billing
Questions about invoices, seat counts, archived users or switching between monthly and annual billing.
Email about billing
Never send passwords, MFA codes or app secrets by email. We only connect to your tenant through Microsoft or Google admin consent.